Help and troubleshooting

I can’t create an account

Please check you are using a password according to the requirements

Password Requirements

1. Length: Must be between 8 and 20 characters.
2. Characters: Must include:

• At least one uppercase letter.

• At least one digit (0-9).

• At least one special character from the following set: (@#$%&∗+=!).

You can create an account with either Google authentication or just your email. If possible please try both methods.

If you didn’t receive a confirmation email with an authentication code

These emails are unfortunately likely to go to spam or Promotions folder. Please check that the confirmation email has not arrived there and contact us if you still can’t find it.

How is the tool validated?

Please check our post about the accuracy of the tool.